OLT OnLine Training Institute

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Student - FAQs

This is a directory of our students' most frequently asked questions.  If you do not see your question or if you require more assistance please call our office between 8:00am and 5:00PM EST toll free at 866-357-0841 (Local 561-283-0333) or send us an email at support@oltraining.com.  Show all answers.

Q1.  How do I contact my course instructor?

     If you are logged into your course you can click on your instructor’s email address from the course main page and it will ... read more

Q2.  What is the Grade Submittal Form?

     The Grade Submittal Form (GSF) is the final step required to complete your course. Students will not receive their Certificate of Completion for ... read more

Q3.  How do I submit my Grade Submittal Form?

     Log in to your course and complete the Final Exam.  After you have taken and passed the Final Exam the link to the ... read more

Q4.   What is the Certificate of Completion?

      A Certificate of Completion is given when reporting to the state the completion of your insurance pre-licensing or designation course. OnLine Training will ... read more

Q5.  How long does it take for my Certificate of Completion to reach me?

     OnLine Training has up to thirty (30) days to send you your Certificate of Completion.

Q6.  Why have I not received my Certificate of Completion?

    Give OLT two or three business days to send you your Certificate of Completion. If it has been a week since you submitted your GSF ... read more

Q7.  What is OLT's course extension policy?

      Course Extensions are available upon request before your course expires depending on OLT's or your college’s policy (depending ... read more

Q8.  How do I get a refund?

     The steps to obtain a refund differ from college to college.  OLT's basic policy, is that students' have one (1) business day after ... read more

Q9.  How do I clear my browser's cache?

     In some browsers, up to date content and elements may not open when viewing an updated website that you have previously visited until ... read more

Q10.  How do I enable cookies in my browser?

     Our online classroom uses two cookies:  The essential one is the session cookie, called MoodleSession.  You must allow this cookie in your browser ... read more

Q11.  Why does my course no longer show when I log in to the online classroom?

     The normal reason for courses not showing when you are logged in to the online classroom is that your course has expired.  If ... read more

Q12.  How long does the state give me to complete my CE credits?

     Most states have a two-year cycle for the CE credits requirement. The State of Florida requires 24 hours of CE for most agents, there are exceptions. Plus, Florida will give up to four 90-day extens ions for extreme hardship cases, which must be well documented and approved (69B-228.230 FS). Contact the FLDFS for more information. If you are in another state, check with your department of insurance for any similar policies.


Week-long Sale

This week only, July 24-31, all Maryland CE and Pre-licensing courses are on sale for 25% off! Use the Coupon Code MD25 in your shopping cart to obtain the special discounted price July 24 - 31!

Click here for a list of other current Sales, Discounts and Promotions


OLT Main Headquarters
OnLine Training, Inc.
2669 Forest Hill Blvd.
West Palm Beach, FL 33406
Toll free 866-357-0841
(Local 561-283-0333)



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Last Updated: February 9, 2017 by Jeannie Betancourt