Student - FAQs
This is a directory of our students most frequently asked questions. If you do not see your question or if you require more assistance please call our office between 8:00am and 5:00PM EST toll free at 866-357-0841 (Local 561-283-0333) or send us an email at support@oltraining.com.
Q1. How do I contact my course instructor?
If you are logged into your course you can click on your instructor’s email address from the course main page and it will ... read more
Q2. What is the Grade Submittal Form?
The Grade Submittal Form (GSF) is the final step required to complete your course. Students will not receive their Certificate of Completion for ... read more
Q3. How do I submit my Grade Submittal Form?
Log in to your course and complete the Final Exam. After you have taken and passed the Final Exam the link to the ... read more
Q4.
What is the Certificate of Completion?
A Certificate of Completion is needed when reporting to the state the completion of your insurance licensing or designation course. If you took ... read more
Q5. How long does it take for my Certificate of Completion to reach me?
Under normal conditions it takes no more than fifteen (15) business days to receive your Certificate of Completion. Our office normally processes your ... read more
Q6. Why have I not received my Certificate of Completion?
Give OLT two or three business days to send you your Certificate of Completion. If it has been a week since you submitted your GSF check your Junk or Spam folder on your email program to make sure it wasn’t automatically junked. If your Certificate of Completion is not in one of those folders or your trash folder please feel free to contact us.
Q7. What is OLT's course extension policy?
Course Extensions are available upon request before your course expires depending on your college’s policy. Please refer to the Student Welcome Letter you ... read more
Q8. How do I get a refund?
The steps to obtain a refund differ from college to college. OLT's basic policy, is that students' have one (1) business day after ... read more
Q9. How do I clear my browser's cache?
In some browsers, up to date content and elements may not open when viewing an updated website that you have previously visited until ... read more
Q10. How do I enable cookies in my browser?
Our online classroom uses two cookies: The essential one is the session cookie, called MoodleSession. You must allow this cookie in your browser ... read more
Q11. Why does my course no longer show when I log in to the online classroom?
The normal reason for courses not showing when you are logged in to the online classroom is that your course has expired. If ... read more |
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