Valencia is a pain to get hold of. Someone gave me this contact info and it is how I ended up scheduling my exam. Valencia's policy on retaking the exam is fairly flexible, you can retake it if you need to. Good luck
eLearning Coordinator
Valencia Enterprises
2411 Sand Lake Road
Orlando, FL 32809
elearning_info@valenciacc.edu
Office: 407-582-6773
Fax: 407-582-6611