Lost Book
by Michelle Wimbush - I am currently enrolled in the 4 40 customer service Rep course. I am complete with unit 1 but not sure if should go ahead with the first quiz as I have not received the book as yet, do I need to revise the book to do the test , or the course material will be enough . Thank you
Re: Lost Book
by Sandra KING - Hello,
All questions in the online course are reference material covered in the online course. The manual is required by the state, and covers some of the course material differently (same answers different wording). For licenses which require a state exam, you will need to have read the book before you sit for the state exam.
Sandra King.
Re: Lost Book
by Michelle Wimbush - Ms.King thank you for responding , this help, I can go forward with my test now. Thanks again.