Course Catalog

For registration information, please contact Ruth McKinon
Phone: 850-484-1363
Email: RMcKinon@PensacolaState.edu

For technical assistance, or for more information about specific
courses, call OnLine Training toll-free at (866) 357-0841.


Quick Index to OLT Courses

Insurance Pre-Licensing Continuing Education Professional Development
2-15 60hr Health & Life (incl Annuities) 14hr CE Life What You Say Before You Speak
2-20 200hr Property & Casualty 14hr CE Health Relationship-Building Found.
2-20 40hr Conversion 3hr CE Ethics Target Your Market
Insurance Designation 3hr CE Senior Suitability Effective Business Cards
4-40 40hr Reg. Cust. Serv. Rep. 3hr Flood Insurance Work an Event with Ease
6-20 Accredited Claims Adjuster 2hr CE Hurricanes Follow Up Is Golden
  3hr Ethics and the Client  
  3hr CE NFIP  
  2hr CE Mitigation  
  2hr CE Medicare Today  
     



Insurance Pre-Licensing

The Pre-Licensing courses are State approved and comply with State Education Requirements for Licensure. Once the student has successfully completed the course and final examination, his/her name will be sent to the State of Florida Department of Insurance indicating eligibility to sit for the State licensing examination.

INS003FL60 — 2-15 Health & Life (including Annuities and Variable Contracts) Pre-Licensing Course
(60 hours completely online including the final exam)

Fee: $150.00 Provider ID# 438 Course Approval # 94811  

Take all 60 hours online! No classroom required. Become a licensed insurance agent without the loss of production income and time. Work at your own pace with your instructor who is available by email or online in the virtual classroom. The 60 hours of credit are earned completely online in the virtual classroom. Upon completion you are eligible to take the state examination. It is designed and taught to comply with the State requirements for Life, Health and Annuity education prior to the State examination. Topics include Federal and State Regulations, Legal Concepts of the Insurance Contract, Life and Health Insurance, Annuities, Health and Accident Insurance, and Disability and Medical Reimbursement (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 3 months.

Review State of Florida licensing requirements.

Required Text: Health & Life (including Annuities and Variable Contracts) Florida Study Manual
Current edition may be purchased from OLT's Bookstore

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INS007FL200 — 2-20 Property and Casualty / General Lines Pre-Licensing Course
(200 hours completely online including the final exam)

Fee: $500.00 Provider ID# 438 Course Approval # 70798

This 200 hour state approved pre-licensing course is offered entirely online including the course final exam. Upon successful completion of this course you will be eligible to sit for the state examination. Work at your own pace with your instructor available by email or telephone. It is designed and taught to comply with the State requirements for the General Lines Agents State examination. Topics include Automobile, Property Insurance, Inland Marine, Crime, Workers Compensation, General Liability, Health Insurance, Aviation and State Law (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 6 months.

Review State of Florida licensing requirements.

Required Text: Florida General Lines Agent and Customer Service Representative Study Manual
Current edition may be purchased from OLT's Bookstore

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INS016FL40 — 2-20 Conversion Pre-Licensing Course
(40 hours completely online including the final exam)

Fee: $300.00 Provider ID# 438 Course Approval # 71338

Prerequisite(s): Must have completed at least 1 year of responsible insurance duties as a licensed and appointed Customer Representative (4-40) in either commercial or personal lines of property and casualty insurance.

This course is designed for a current Customer Representative (4-40), or a Service Representative (0-55) or a Personal Lines Agent (20-44), satisfying the State pre-licensing requirement for the 2-20 state examination. This 40hr state-approved course is entirely online including the course final exam. It is designed and taught to comply with the State requirements for the General Lines Agents State examination. Work at your own pace with your instructor available by email or telephone. Upon successful completion of this course you will be eligible to sit for the state examination. Topics include Automobile, Property Insurance, Inland Marine, Crime, Workers Compensation, General Liability, Health Insurance, Aviation and State Law (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 3 months.

Review State of Florida licensing requirements.

Required Text: Florida General Lines Agent and Customer Service Representative Study Manual
Current edition may be purchased from OLT's Bookstore

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Insurance Designation


INS005FL40 — 4-40 Registered Customer Service Representative Designation Course
(40 hours completely online including the final exam)

Waives the State exam!

Fee: $300.00 Provider ID# 366468 Course Approval # 98772  

Become a licensed insurance property and casualty customer representative without the loss of production income and time. Work at your own pace with your instructor available by email or online in the virtual classroom. The 40 hours of this state-approved course is completely online including the course final exam. It is designed and taught to comply with the State requirements for the 4-40 State examination. After completion of this course, you will receive a certificate of completion which allows you to apply to the Department of Financial Services for your license. This course waives the State exam! Topics include Automobile, Property Insurance, Office Management, Inland Marine, Crime, Workers Compensation, General Liability, Health Insurance and State Law (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 3 months.

Review State of Florida licensing requirements.

Required Text: Florida General Lines Agent and Customer Service Representative Study Manual
Current edition may be purchased from OLT's Bookstore

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INS013FL40 — Accredited Claims Adjuster Designation Course (ACA) Online
(40 hours completely online including the final exam)

Fee: $300.00 Provider ID# 366468 Course Approval # 98773  

This course fulfills the educational requirement for the 6-20 Company/Independent All-Lines adjuster license. It is a Florida Approved designation course, which functions like a pre-licensing course (you must take it before getting your license). Waives State exam for the 6-20!

Topics include Property and Liability Insurance Concepts, Personal Automobile Policy, Business Auto Policy and Mechanical Breakdown Coverage, Homeowner Policies, Personal Inland Marine and Flood Insurance, Boiler and Machinery Insurance, Workers Compensation Insurance, and Health Insurance (view syllabus). Upon enrolling, you will receive immediate access to the course. Enrollment is for 3 months.

Become a licensed Accredited Claims Adjuster without the loss of production income and time. The 40 hours of this state-approved course are entirely online including the course final exam. Work at your own pace with your instructor by email or telephone. The course is designed and taught to comply with the State requirements for an Accredited Claims Adjuster designation course. After completion of this course, you may apply to the Florida Department of Financial Services for the 6-20 All-Lines (Independent/Employee Adjuster) license. This course waives the State exam for the 6-20 license.

A licensed 6-20 Adjuster desiring to work as a Public Adjuster may do so by being appointed as a 31-20 (Public Adjuster Apprentice), and after 6 months take the 3-20 State Exam and become a 3-20 Public Adjuster.

Review the State of Florida licensing requirements for the 6-20, or the Appointment information for the Public Adjuster Apprentice 31-20. Information on the 3-20 license may be found here.

Recommended Text: Florida Adjusters Study Manual

Course Provider: OnLine Training Institute, in partnership with Pensacola State College

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Continuing Education

INSCE001 — "The Elements of Life Insurance and Its Uses in Contemporary America", Intermediate Level
(14 hours completely online)

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $84.00 Provider ID# 366468 Course Approval # 98648

This course is an overview of the life insurance industry and the elements of traditional and modern interest sensitive and variable products. It touches on the "needs" method of insurance planning and wraps up with two interesting cases for the student to apply their knowledge to possible solutions (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 30 days.

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INSCE002 — "The Elements of Health Insurance and Its Uses in Contemporary America", Intermediate Level
(14 hours completely online)

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $84.00 Provider ID# 366468 Course Approval # 98745

This course is an overview of the health insurance industry and the elements of traditional and modern interest sensitive and variable products. It touches on the "needs" method of insurance planning and wraps up with two interesting cases for the student to apply their knowledge to possible solutions (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 30 days.

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INSCE004 — "Ethics in the Insurance Industry", Intermediate Level
(3 hours completely online)

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $25.00 Provider ID# 366468 Course Approval # 98744

This course is acceptable for all licensed agents and adjusters. The course presents an explanation of Insurance Fraud, Regulatory Ethical Standards, Regulatory Standards of Practice, and Professional Standards and Practices (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 30 days.

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INSCE007 — "Flood Insurance Concepts", Intermediate Level
(3 hours completely online)

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $25.00 Provider ID# 366468 Course Approval # 98643

This course is designed to provide agents with all the information they need to quote, write and service the most common types of flood insurance (view syllabus). Upon enrolling, you will be notified of course procedures by email within 1 business day after receipt of registration. Enrollment is for 30 days.

NOTE: This course does not satisfy the requirement of the Flood Insurance Reform Act of 2004, which requires that all licensed Agents who sell flood insurance complete a class that follows the FEMA approved outline. That is a separate course.

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INSCE008 — "Hurricanes and Their Impact on Insurance", Intermediate Level
(2 hours completely online)
- this course will be available starting July 28, 2016.

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $18.00 Provider ID# 366468 Course Approval # 69237

This is a completely self-contained study course which is to be completed entirely online and delivered to comply with State requirements. It contains seven chapters with two quizzes and a Final Exam (view syllabus). The student's completion will be reported to FLDFS and a Certificate of Completion will be issued. Enrollment is for 30 days.

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INSCE009 — "Ethics and the Client", Intermediate Level
(3 hours completely online)

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $25.00 Provider ID# 366468 Course Approval # 98747

This course is a completely self-contained study which is to be completed entirely online. It contains four sections: Introduction to Ethics, Unauthorized Entities, Unfair Trade Practices, and Agent Behavior & Client Expectations. There are two examinations, one after part 2 and the other after part 4 (view syllabus). Upon completion of this course, the student will receive 3 hours of continuing education credit. Enrollment is for 30 days.

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INSCE010 — "Flood Insurance and the National Flood Insurance Program (NFIP)", Intermediate Level
(3 hours completely online)
- this course will be available starting July 28, 2016.

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $25.00 Provider ID# 366468 Course Approval # 69238

This course is designed to provide the General Lines Agent and Customer Service Representative with a completely self-contained study course which is delivered to comply with State requirements. This course fulfils the recent FEMA regulations regarding anyone selling flood insurance under the National Flood Insurance Program (NFIP). There are four quizzes and a Final Exam (view syllabus). Upon completion of this course, the student will receive 3 hours of continuing education credit. Enrollment is for 30 days.

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INSCE011 — "Premium Discounts Mitigation Options (Wind)", Intermediate Level
(2 hours completely online)
- this course will be available starting July 28, 2016.

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $18.00 Provider ID# 366468 Course Approval # 69317

This course is a completely self-contained study course which is to be completed entirely online and delivered to comply with State requirements. It contains three units with eleven lessons: Introduction to Wind Mitigation, Need for Notice of Premium Discounts, Residential Property Insurance, Rate Filings, Hurricane Loss Mitigation Program, Wind Certification and Hurricane Mitigation Inspections & Unauthorized Entities (view syllabus). Enrollment is for 30 days.

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INSCE013 — "Medicare Today", Intermediate Level
(2 hours completely online)
- this course will be available starting July 28, 2016.

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $18.00 Provider ID# 366468 Course Approval # 73898

This is an approved course on Medicare. It is a completely self-contained study course which is to be completed entirely online and delivered to comply with State requirements. It contains twelve units with three quizzes and a final exam. The course covers Medicare Parts A through D, Medigap Policies, Medicare Supplements, Fraud, Marketing Guidelines and Unauthorized Entities (view syllabus). Enrollment is for 30 days.

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INSCE014 — "Suitability of Annuity and Life Insurance Transactions for Seniors", Intermediate Level
(3 hours completely online)
- this course will be available starting July 28, 2016.

Standard Hours for All Licenses (except 3-20/T31-20)

Fee: $25.00 Provider ID# 366468 Course Approval # 74729

This is an approved course on Senior Suitability. It is a completely self-contained study course which is to be completed entirely online and delivered to comply with State requirements. It contains sixteen units with two quizzes and a final exam. The course covers Florida Statute 627.4554, Products, Ethical Requirements, Duties of the Insurer and Insurance Agent, Penalties and Unauthorized Entities (view syllabus). Enrollment is for 30 days.

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Personal & Professional Development

The following courses are based on Lillian D. Bjorseth's bestselling book:
Breakthrough Networking: Building Relationships That Last"
To purchase a copy, please click here


CP001 — What You Say Before You Speak - Lillian D. Bjorseth
(8 hours completely online)

Fee: $95.00

The success of any personal encounter in the business world begins the second someone lays eyes on you, often long before either of you says a word. A professional image - appearance and behavior - helps start the experience in the right vein since people decide 10 things about you within 10 seconds of seeing you. Learn the art of impression management, equally applicable to men and women, so you know how to determine what impression you want to make and then how to look and act to get that reaction. You tell others how to treat you. Your business associates and co-workers mirror whether you want to be treated as Number One or Number Ten no matter your level. It's time to take charge and positively impact your career!

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CP002-6 — Building Relationships for Business and Career Success (5-Part Series) - Lillian D. Bjorseth
(Completely online)

Fee: $99.00

Cradle-to-grave job security is gone. Building relationships is your key to controlling your career, your business and your destiny from your first job until you retire. You have one thing in common whether you are self-employed or work for someone else: People like to do business with and hire people they know and trust or people referred to them by people they know and trust. To be "the" one to get the sale or the job, you need to create, develop and maintain relationships with the right people to build social capital. Just knowing people is not enough! More than ever, you need to hone and enhance your networking and communication skills to make your interactions meaningful and you memorable. This series, based on what you do before you work an event, at the event and after the event, was created by the woman the Chicago Tribune calls a networking expert and the Association Forum of Chicagoland calls the business networking authority.

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Purchase all 5 courses in this series for one special price of $99.00, or purchase each course individually below:

• CP002 — Introduction to Laying the Relationship-Building Foundation
(3 hours completely online)

Fee: $36.00

Building social capital is key to amassing financial capital. Advanced degrees and experience won't help you get ahead when you lack "knob turners" to get you the appointment or interview. You invest money and earn interest to get more money; this process is about investing time to gain more contacts to build a new kind of wealth: relationships. You'll get an in-depth look at what constitutes networking, the noun that has been turned into a verb and is a mainstay in business worldwide. Then you'll start the networking process at the beginning by learning more about your natural networking strengths and limitations and improve your interpersonal knowledge as you also learn what makes others act and react the way they do... and, importantly how to improve your interactions with them. This first course in the series will lay the foundation for building relationships that last.

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• CP003 — To Catch Trout, Don't Fish in a Catfish Pond (Target Your Market and Set Goals - Before the Event)
(2 hours completely online)

Fee: $24.00

To achieve maximum results from your networkin g efforts, you need to target your market and set goals. This can be a daunting task without proper guidance and, therefore, many people never do it. They lack the advantage that this vital tool can give them in their business and career success. This course will help you complete your personal relationship-building plan and help guarantee that the networking process works for you. Further, keep this plan handy so you can continue to refine it as you move throughout your career, either at the same company, or as is more likely, as you change jobs or become self-employed.

Prerequisite: While not absolutely necessary, it will be helpful for you to have taken "Laying the Relationship-Building Foundation" in this five-part "Building Relationships for Business and Career Success" series.

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• CP004 — Create Effective, Powerful Verbal and Printed Business Cards and Know How to Use Them Effectively (Before the Event)
(2 hours completely online)

Fee: $24.00

Your initial words in any face-to-face networking interchange are so important that you need to craft them so they inspire, inform and intrigue others enough that they want to know more about you. This course leads you through the process of creating your Verbal Business Card, the front end of your elevator pitch, which also serves as the basis of your top-of-the-mind positioning statement, a must for every business person. It also gives you vital delivery tips that lead you into meaningful conversations so you will be memorable later. Your Printed Business Card also plays a crucial role in your relationship-building activities because it is often the first impression of your business. This course also provides myriad tips on how to create and use this powerful tool.

Prerequisite(s): While not absolutely necessary, it will be helpful for you to have taken "Laying the Relationship-Building Foundation" and "To Catch Trout, Don't Fish in a Catfish Pond" in this five-part "Building Relationships for Business and Career Success" series.

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• CP005 — Work an Event with Ease (At the Event)
(2 hours completely online)

Fee: $24.00

You can do your homework, yet nothing can simulate actually working an event. This is when reality hits, and you have the face-to-face opportunity to build or strengthen relationships that will help increase your sales or get you the job or promotion you want... or to miss the chance because you don’t know networking etiquette or didn't engage in meaningful conversations that made you memorable. There's so much more to working an event than just showing up. This course details what to do from start to finish, giving you the framework to adapt to your style so you can succeed much more easily.

Prerequisite(s): While not absolutely necessary, it will be helpful for you to have taken "Laying the Relationship-Building Foundation", "To Catch Trout, Don't Fish in a Catfish Pond", and "Create Effective, Powerful Verbal and Printed Business Cards and Know How to Use Them Effectively" in this five-part "Building Relationships for Business and Career Success" series.

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• CP006 — Follow Up Is Golden (After the Event)
(2 hours completely online)

Fee: $24.00

You did your before-the-event preparation. You worked the event with ease, and now you have a handful of business cards. What do you do next? You follow up, of course! You'll learn how... from the importance of collecting and recording information on business cards for populating your database to follow-up methods from email, handwritten notes, e-zines or newsletters to the time-proven telephone calls, business meals and referrals. You'll also learn how to recognize and respond online and on the telephone to the four styles of behaviors I described in detail in the first course.

Prerequisite(s): "Laying the Relationship-Building Foundation" is mandatory. It is also strongly recommended that you have completed "To Catch Trout, Don't Fish in a Catfish Pond", "Create Effective, Powerful Verbal and Printed Business Cards and Know How to Use Them Effectively", and "Work an Event With Ease" in the five-part "Building Relationships for Business and Career Success" series. This will have given you the basis for what to do before and during an event.

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Last Updated: November 22, 2017 by Peter Gilzene